Amazon Wank: That's all very well, but.....

[gurdymonkey]

The Amazon Rank Google bombing thing, I mean. Good LATimes article shamelessly ganked from karisu-sama because it bears reading.

However, did you know that if you hunt around their website long enough, you actually CAN find a way to contact Amazon.com? 
https://www.amazon.com/gp/help/contact-us/features-and-services.html?ie=UTF8&nodeId=&type=email&subject=6&skip=true will get you in if you don't have an Amazon.com account. If you do, sign in here so they know you're someone who spends money with them. http://www.amazon.com/gp/help/contact-us/features-and-services.html/ref=cm_pdp_home_feedback?ie=UTF8&subject=6&index=6

If you think their removal of sales rank data smacks of censorship, TELL THEM. Nuthin' says lovin' like a flood of email from disgruntled customers. It's easy: 

Dear Amazon.com,

Your policy of removing rank information from certain publications smacks of censorship and unfair business practices.

I will be buying my books elsewhere until this ludicrous practice ceases.

Thank you for your attention,
Etc.

Maybe if they get enough of these tying up their customer service e-mailbox, it'll do some good.

EDIT the first: This just in. Uh huh.

EDIT the second: in response to my e-mail, time stamped 9:29 PDT:
 "Thanks for contacting us. We recently discovered a glitch in our systems and it's being fixed".

Comments

[gurdymonkey.livejournal.com]

It looks like they have FAQ-type menus up the ying yang to anticipate most of the things you'd ever want to contact them about.