http://blogs.abcnews.com/theworldnewser/2009/07/united-breaks-guitars-hot-on-youtube.html
"Canadian musician and songwriter Dave Carroll took his year-long battle with United Airlines to YouTube this week. Now his video riff ‘United Breaks Guitars’ is not only a YouTube sensation, but United has apologized for baggage handlers crushing his guitar at O’Hare airport in Chicago last year. The airline announced on Twitter today that the video “struck a chord w/ us and we’ve contacted him directly to make it right.” United also tweeted that the video is “excellent” and that they plan use it for training purposes, “so everyone receives better service from us.”
Meanwhile, a Canadian newspaper reports, that after watching the video, Taylor Guitars in California called Carroll to say they’d be happy to repair the damaged instrument, and they promised a deep discount on his next purchase."
Which begs the question, where is my monkey circlet?